Joe’s family owns a 19 unit multi-family rental property on the Upper East Side of Manhattan for 44+ years. The family has been pleased with performance over the years; primarily due to the property’s prime location providing low vacancy rates and a stable rent roll. However, in relation to the market, it’s an underperforming asset; neighborhood rents have substantially increased as new developments are built and an inflow of younger tenants have migrated to the neighborhood - Joe wants to capitalize.
Just last year, the apartments underwent light updates, bathroom fixtures, stainless steel appliances, paint, etc. Joe assumes the family isn’t marketing correctly so he hires a new broker and increased the asking rents.
After a few weeks and a handful of open houses, activity is great, people like the space but never put in an application, or more surprising, submit low ball offers.
Finally Joe asks a potential tenant what they’re looking for in their next apartment. The property checks off most of the tenants wants, great location, stainless steel appliances, good layouts but falls short on a few variables he never considered... the emotion of walking into a bright, neat, ‘clean’ space.
He recognizes the feeling upon entering the building doesn’t match the quality of apartments or location, taking away from the overall impression of how the property will be to live in.
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“Is the building clean?” | “Is management staff attentive?” | “Is it safe?”